FAQs

Q. Are your skincare products safe for sensitive skin? 

Ans. Yes, most of our products are made with gentle and skin-friendly ingredients, suitable for all skin types including sensitive skin. However, we always recommend a patch test before full use.

Q. Where are your products made?

Ans. Our products are carefully formulated and sourced, with a focus on quality ingredients. We proudly offer locally crafted skincare with natural and effective formulas.

Q. How do I know which product is right for my skin type?

Ans. Each product includes a detailed description and skin type suitability. Still unsure? Reach out to us via chat or message and we’ll guide you based on your concerns.

Q. Can I use multiple products from your range together?

Ans. Yes! Our products are designed to complement each other. You can safely use serums, moisturizers, and creams from our range in your skincare routine.

Q. How long does delivery take?

Ans. We deliver across Pakistan. Standard delivery time is 3 to 5 working days, depending on your city or location.

Q. Do you offer Cash on Delivery (COD)?

Ans. Yes, we offer COD on all orders nationwide for your convenience.

Q. Do you have a return or exchange policy?

Ans. We accept returns or exchanges for damaged or incorrect items within 3 days of delivery. Products must be unused and in original packaging.

Q. How do I track my order?

Ans. Once your order is shipped, you’ll receive a tracking ID via SMS or email. You can use it to monitor your parcel’s journey until it arrives.

Q. Can I cancel or modify my order after placing it?

Ans. Orders can be modified or canceled within 12 hours of placement. After that, cancellation may not be possible if the order has been processed.

Q. Do you offer discounts or bundles?

Ans. Yes! We regularly launch bundle deals and limited-time discounts. Stay updated by subscribing to our newsletter or following us on Instagram.